Terms of Service – Buildhive

Last modified on 11 September 2025

Buildhive refers to the private limited liability company Buildhive BV, with registered office at Lijnwaadstraat 27, 9000 Ghent, Belgium, registered with the Crossroads Bank for Enterprises under enterprise number BE1025.080.459.

1. General Provisions

These Terms and Conditions apply to all use of the Buildhive platform and services offered by Buildhive. All new developments that improve the use of Buildhive are subject to these terms. By using the platform, the user agrees to these Terms and Conditions.

2. Usage Rights

2.1 You receive a personal, non-exclusive and non-transferable right to use the Buildhive platform as set out in your subscription.

2.2 The use is intended for your own organization, unless we agree otherwise together.

2.3 You may use the platform and software as they are. It is therefore not permitted to copy, adapt, distribute or attempt to technically reverse engineer the software.

2.4 All intellectual property rights of the platform, software and content remain with Buildhive.

2.5 You may use the platform for projects with your clients, as long as they know that you are using Buildhive for this purpose.

3. Promotion and Sharing

The user is encouraged to actively promote and share the platform with clients and partners. Buildhive values active distribution and sees this as an essential part of the growth process.

4. Trial Period

4.1 Buildhive may offer a trial period, free of charge or at a reduced rate. The duration and conditions are determined by Buildhive and confirmed in the agreement or communication.

4.2 After the trial period, the subscription is automatically renewed as a paid subscription at the applicable rates, unless the user cancels before the end of the trial period.

4.3 A trial period is limited to once per organization or user, unless Buildhive explicitly decides otherwise.

4.4 Buildhive reserves the right to modify, restrict or terminate the trial period in the event of abuse or unauthorized use.

5. Liability

5.1 Buildhive will provide the Services to the best of its ability, in accordance with the care and professionalism that can reasonably be expected. Buildhive does not guarantee that the Services will be uninterrupted or error-free, nor that certain results will be guaranteed.

5.2 The Client acknowledges that the Services are based on innovative technologies (including AI). Buildhive cannot guarantee the accuracy or suitability of the results. The Client remains responsible for verifying and assessing these results for the intended application.

5.3 Buildhive strives for continuous availability of the Services, but temporary interruptions may occur due to maintenance, updates, third-party failures or circumstances beyond Buildhive's reasonable control. Where possible, the Client will be informed in advance.

5.4 Except in cases of intent or gross negligence, Buildhive's total liability is limited to the amount of subscription fees paid by the Client in the twelve (12) months prior to the claim. Buildhive is in no event liable for indirect damages such as loss of profits, loss of data or reputational damage.

5.5 Any limitation of liability also applies in favor of Buildhive's directors, employees and agents.

6. Prices, Payment and Invoicing

6.1 Prices: The prices for the use of the Buildhive software are displayed on the website or within the software environment, exclusive of VAT unless otherwise stated. Buildhive reserves the right to adjust prices at any time. Such price changes are not retroactive and will be announced in advance to existing users.

6.2 Payment: Payment is made on a monthly or annual basis, depending on the chosen subscription. Payments are made via the offered payment methods and are automatically collected according to the chosen subscription form. In case of failed payments, access to the platform may be temporarily suspended.

6.3 Invoicing: After each successful payment, the user receives a digital invoice at the specified email address or via the user portal.

7. Clients of Users

The user confirms that he/she acts on behalf of his/her clients and guarantees that his/her clients agree to these terms. The user remains responsible for correctly informing his/her clients about the use of Buildhive.

8. Privacy and Data Protection

8.1 Everything you share via Buildhive that is confidential remains confidential. You and we do not pass it on to third parties, unless necessary for the project. This obligation continues for five years after the termination of your subscription.

8.2 For your own account data, Buildhive is responsible and we process it in accordance with our Privacy Policy. For data you enter in Buildhive about your clients or projects, you are responsible. Buildhive only processes this according to your instructions.

8.3 You only use Buildhive for personal data that you have collected correctly and lawfully. You ensure that your clients know that you are using Buildhive.

9. Feedback and Intellectual Property

9.1 Buildhive is and remains the exclusive owner and holder of the Services and the Platform, and retains all rights, titles and interests therein, including all Intellectual Property Rights. These Terms do not transfer any Intellectual Property Rights in respect of the Services or the Platform to the Client or the User. The Client or User does not acquire any rights to the Services or the Platform other than the access and usage rights expressly granted in these Terms.

9.2 For the duration of the subscription, the Client grants Buildhive a non-exclusive, worldwide, royalty-free, transferable and sublicensable right to use, edit, reproduce and display the Client Data (including all associated Intellectual Property Rights), solely for the purpose of providing and improving the Services and/or the Platform. The Client guarantees that he/she owns all rights, titles and interests, or has sufficient license rights with respect to the Client Data, to enable use by Buildhive in accordance with this Agreement. The Client fully indemnifies Buildhive against any third-party claims, as well as all losses, costs, liabilities or damages (including reasonable legal costs) arising from or related to Buildhive's use of the Client Data.

9.3 Buildhive is entitled to use the trade names, trademarks, logos or other distinctive signs of the Client as a reference on the Buildhive website, in social media communications and/or in commercial presentations. Prior written consent of the Client is required for the use of a detailed case study of the Client in presentations or publications.

10. Duration and Termination

10.1 The Client's right of access to the Platform and the Services remains valid for the full duration of the subscription, as agreed between the parties.

10.2 At the end of the billing period, the subscription is automatically renewed with a new subscription period of equal duration, unless the Client cancels the subscription no later than thirty (30) days before the end of the current subscription period. The Client is solely responsible for timely cancellation of the subscription.

10.3 Buildhive may immediately terminate the subscription, without judicial intervention or compensation, if the Client (i) violates these Terms or applicable legislation and does not remedy this in a timely manner, (ii) becomes insolvent or ceases its activities, or (iii) this is required by a competent authority or court.

10.4 Upon termination of the subscription, access to paid functionalities ceases. The client may choose to have the account and all data completely deleted. If the client does not do so, the data remains available on the platform. After a longer period of project inactivity, Buildhive may move the data to archive storage. In that case, the data can still be retrieved, but it may take up to 12 hours before it is available again.

11. Applicable Law

These terms and conditions are governed by Belgian law. Disputes will be submitted to the competent courts of Ghent, Belgium.

Only Belgian law applies to these Terms. The Vienna Convention on Contracts for the International Sale of Goods, provisions of private international law and conflict of laws rules are expressly excluded.